Express orders are picked at a nearby partner store and typically reach you in 10–30 minutes, depending on distance and store load. The estimate in the header is calculated from your saved location.
A single basket can contain items from different sellers and stores. Each one is fulfilled and tracked independently, but you pay once and see one bill.
Nothing is captured until the server re-validates price, stock and serviceability against your final quote. Cash-on-delivery orders are collected by the rider.
Approved returns are refunded to the original payment method, or credited to your Livio wallet if you prefer instant availability.
No. Payments are processed by Razorpay and cards are tokenised under RBI rules. Livio never receives a full card number.
Your location decides the store, stock and arrival time. Change it any time from the header.
Outside these cities we still ship marketplace products nationwide; express slots need a nearby partner store.
We store your mobile number, addresses and order history to fulfil orders and meet tax obligations. Payment credentials are held by our PCI-compliant payment partner, never by us.
Prices include GST where applicable. Product images are indicative. Serviceability, delivery mode and arrival estimates depend on the store serving your location.
Still stuck? Open the order in your account — its help link attaches the order details for our team.